Delivery & Returns Policy

Delivery Policy

We reserve up to two weeks to process and ship regular orders from the date your order is placed. Custom orders may take up to 21 days, depending on the size of the order.

You'll receive tracking information as soon as your order ships. If it's been more than two weeks and you haven't received tracking, feel free to reach out.

Lost Packages & Package Protection

We offer Package Protection at checkout, which provides a free replacement or refund for eligible lost or stolen packages. Without Package Protection, we are not responsible for packages lost or stolen once they are in the possession of the shipping carrier, except as required by law.

Packages may qualify for a claim after seven days without tracking movement for domestic orders or 14 days for international orders. If tracking shows delivered, please allow two business days before reporting a missing package.

If you decline Package Protection, you may need to file a claim directly with the shipping carrier.

Incorrect Addresses & Returned Packages

Customers are responsible for providing accurate shipping addresses. If a package is returned due to an incorrect or incomplete address, additional shipping charges must be paid before we can resend it. We will contact you to verify your address before reshipping.

Package Protection does not cover packages returned due to incorrect addresses.

International Shipping

International delivery times vary and may be affected by customs delays. Customers are responsible for applicable duties, taxes, and import fees not collected at checkout.

Return & Exchange Policy

In-Store Purchases

Items purchased in-store may be exchanged or returned for store credit within 10 days of original purchase — must be unworn, with receipt, and all tags intact.

Items with gift receipts can be returned within 45 days of purchase.

Online Purchases

If your item is unworn or has a production flaw, you’re eligible for a full refund or exchange after we receive it.
Customers are responsible for return shipping unless it’s our error.
If returning an online item in-store, please email retail@thesassyolive.online to make an appointment.

The following items are final sale:

Jewelry, sale items, clearance, special offers, subscriptions, and live virtual market purchases.

Off-Site Events & Craft Shows

Items purchased at off-site events or craft shows may be exchanged during the event. Exchanges cannot be processed after the event has concluded.